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Terms of Service

OpsHero — opshero.com

Version 1.0 — Effective 20 May 2026

1. Introduction

1.1 These Terms of Service (the "Terms") govern your access to and use of the OpsHero website at opshero.com (the "Site"), operated by OpsHero OOD, UIC 202862235, with registered office at Sinanishko ezero 9A str., 1680 Sofia, Bulgaria ("OpsHero", "we", "us", or "our").

1.2 The Site publishes information about OpsHero and the engineering services it offers.

1.3 By accessing or using the Site, you (the "User" or "you") agree to be bound by these Terms, by the Privacy Policy. If you do not agree to these documents, you must not use the Site.

1.4 These Terms constitute a legally binding agreement between you and OpsHero. The individual accepting these Terms on behalf of a legal entity represents and warrants that they have full authority to bind such entity.

2. Intellectual property

2.1 OpsHero's Intellectual Property. The Site, the OpsHero Materials, and all related intellectual property (including copyrights, trademarks, trade secrets, patents, and database rights) are and shall remain the exclusive property of OpsHero or its licensors. Nothing in these Terms grants you any right, title, or interest in or to OpsHero's intellectual property, except for the limited right to access and use the Site in accordance with these Terms.

2.2 Feedback. If you provide OpsHero with any feedback, suggestions, ideas, or improvements relating to the Site ("Feedback"), you grant OpsHero a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate such Feedback into its products and services, without obligation or compensation to you.

2.3 Trademarks. "OpsHero" and the OpsHero logo are trademarks of OpsHero OOD. You may not use these trademarks without OpsHero's prior written consent, except for purposes of identification and attribution as permitted by these Terms.

3. Privacy

3.1 Your use of the Site is also governed by the OpsHero Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how OpsHero collects, processes, stores, and protects personal data.

4. Disclaimers

4.1 AS-IS BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

4.2 No Professional Advice. The Site and the The material published on the Site does not constitute and is not a substitute for professional DevOps, security, compliance, legal, financial, or other professional advice. You should consult qualified professionals before making any decisions based on it.

4.3 Third-Party Systems. The Site may reference, evaluate, or interact with third-party systems, standards, frameworks, or specifications. OpsHero does not endorse, warrant, or assume responsibility for any third-party content, system, or service.

4.4 No Guarantee of Compliance. A favourable result from any Tool does not guarantee compliance with any law, regulation, standard, certification, or contractual requirement. You remain solely responsible for your compliance obligations.

5. Limitation of liability

5.1 Limitation of Direct Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF OPSHERO ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SITE, OR YOUR USE THEREOF, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED FIVE THOUSAND EURO (€5,000) IN THE AGGREGATE.

5.2 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OPSHERO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SITE, EVEN IF OPSHERO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.3 Carve-Outs. Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including: (a) liability for death or personal injury caused by negligence; (b) liability for fraud or fraudulent misrepresentation; and (c) any other liability that cannot be lawfully limited.

5.4 Reasonableness of Limitation. You acknowledge that the limitations of liability set forth in this Section 5 are a fundamental basis of the bargain between you and OpsHero, that the Site is provided free of charge, and that OpsHero would not provide the Site on these terms without such limitations.

6. Indemnification

6.1 You agree to indemnify, defend, and hold harmless OpsHero, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. your use of the Site in violation of these Terms or applicable law;
  2. your violation of any third-party rights, including intellectual property, privacy, or contractual rights;
  3. any unauthorised audit, scan, or analysis of third-party systems.

7. Changes to these Terms

7.1 OpsHero may modify these Terms from time to time. The current version of the Terms, identified by version number and effective date, will be available at this page.

7.2 Material changes will be communicated by reasonable means, which may include a notice on the Site or an email to the address you provided. Material changes will take effect no earlier than thirty (30) days after notice.

7.3 Your continued use of the Site after the effective date of a modified version of these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Site.

7.4 Versions of these Terms accepted by you in the past remain available upon request to [email protected].

8. Force majeure

8.1 OpsHero shall not be liable for any failure or delay in performance under these Terms to the extent caused by events beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, cyberattacks, or pandemics.

9. Governing law and jurisdiction

9.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

9.2 Jurisdiction. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria.

9.3 Consumer Rights. If you are a consumer resident in the European Union and applicable mandatory consumer protection law grants you rights that cannot be excluded or modified by contract, such rights shall apply notwithstanding anything to the contrary in these Terms. Nothing in this Section 9 deprives you of the protection afforded by mandatory provisions of the law of the country of your habitual residence.

9.4 Online Dispute Resolution. The European Commission provides a platform for online dispute resolution available at ec.europa.eu/consumers/odr. OpsHero is not obliged and does not commit to participate in alternative dispute resolution proceedings before a consumer arbitration board.

10. General provisions

10.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and OpsHero with respect to the Site and supersede all prior or contemporaneous understandings.

10.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

10.3 No Waiver. No failure or delay by OpsHero in exercising any right under these Terms shall constitute a waiver of such right.

10.4 Assignment. You may not assign or transfer these Terms, in whole or in part, without OpsHero's prior written consent. OpsHero may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.

10.5 No Agency. Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and OpsHero.

10.6 Notices to OpsHero. All notices to OpsHero under these Terms shall be in writing and delivered to [email protected], with a copy to the registered office address above.

10.7 Headings. Headings are for convenience only and do not affect interpretation.

10.8 Language. These Terms are drafted in English. Any translation is provided for convenience only; in case of conflict, the English version prevails.

11. Contact

For questions about these Terms or the Site, contact OpsHero at:

OpsHero OOD
Sinanishko ezero 9A str.
1680 Sofia, Bulgaria
UIC: 202862235

Terms of Service — OpsHero